These Terms govern access to the website and the airport-transfer booking services made available by Flaxoo SIA LLC. They explain our role as booking intermediary, your contract with the independent transport provider, and the rules that apply before, during, and after a booking.
The sections below form the agreement between you and Flaxoo SIA LLC for use of the platform and explain the separate transport contract performed by the confirmed Provider.
Flaxoo SIA LLC is a Latvian limited liability company, registration number 40103399358, VAT number LV40103399358, registered at Grostonas iela 19-36, Riga, LV-1013, Latvia. We operate the booking platform available through airportshuttles24.com. You means the person making the booking and, where relevant, every passenger covered by it. Provider means the independent licensed transport business that accepts and performs the transfer. These Terms, the booking summary, confirmation, and any clearly disclosed Provider conditions govern the booking.
We act as a disclosed booking intermediary unless the booking page expressly states otherwise. We transmit your request, arrange payment where applicable, issue booking information, and provide support. The transport contract is concluded directly between you and the Provider when the booking is accepted and confirmation is issued. The Provider is responsible for the vehicle, licences, insurance, driver, and performance of transport. We remain responsible for our booking-platform and intermediary obligations.
You must be at least 18 years old and legally capable of entering a contract. If you book for another person, group, company, or travel agency, you confirm that you have authority to act for them, that passengers will comply with these Terms, and that you will provide them with the booking details, safety instructions, Privacy Policy, and relevant Provider conditions. You remain responsible for payment and for information supplied on behalf of others.
Submitting a request is an offer to book the described service; an automated receipt is not acceptance. A binding booking exists only when the request is accepted and a confirmation or voucher is issued. Review it immediately and report errors without delay. Availability, pickup instructions, meeting point, vehicle class, inclusions, and booking-specific conditions are those shown in the confirmed booking. We or the Provider may decline a request before confirmation and will return any amount collected for an unconfirmed service.
You must provide complete and accurate passenger names, contact details, pickup and destination addresses, local date and time, flight or train number, terminal, passenger count, luggage, child-seat needs, mobility requirements, and other material information. Keep a reachable mobile phone active around pickup. Costs or service failure caused by inaccurate, incomplete, late, or misleading information may be charged to you to the extent reasonably incurred and permitted by law.
The confirmed price covers the route, passenger count, vehicle class, and inclusions stated at booking and includes applicable VAT where shown. Tolls, parking, waiting, child seats, excess or special luggage, additional stops, route changes, cleaning, or other extras are included only when expressly stated. A change may alter the price. Additional charges must have a contractual basis, be reasonably calculated, and be disclosed or agreed before collection where circumstances allow.
Available payment methods are shown at checkout. For online payment, you authorise the stated amount when submitting the booking; confirmation may depend on successful payment. For payment to the driver or Provider, pay using the confirmed method at the required time. An independent payment provider may process payment under its own terms and privacy notice. We do not guarantee acceptance where an issuer declines, reverses, or flags a transaction. Never send card credentials by unsecured email or chat.
Request changes through the official account or support channel as early as possible. Changes are subject to availability and Provider acceptance. Changes requested more than 24 hours before pickup are normally processed without an administration fee, but increases in route, vehicle, waiting, extras, or Provider cost remain payable. A destination change may require cancellation and a new booking. Changes inside 24 hours are not guaranteed and may be charged or refused. A change is effective only when confirmed in writing.
Unless stricter or more favourable booking-specific conditions were clearly disclosed before confirmation, cancellation more than 24 hours before scheduled pickup qualifies for a refund of the prepaid transfer price. Non-recoverable payment-provider fees or a clearly disclosed non-refundable deposit may be deducted where lawful. Cancellation within 24 hours of pickup, or after service starts, is normally non-refundable because the vehicle and driver have been committed. Refund timing depends on the original payment provider. Mandatory consumer rights always prevail.
Follow the meeting-point instructions and contact the Provider or support immediately if you cannot locate the driver. Unless confirmation states otherwise, airport pickup includes up to 60 minutes of waiting from monitored actual landing time; station and address pickup includes up to 30 minutes from scheduled pickup. Extra waiting and parking may be charged. If the passenger cannot be found or contacted after the included period and no revised arrangement is agreed, the booking may be treated as a no-show and the full price retained.
Where a valid flight number is supplied and monitoring is available, pickup may be adjusted to actual arrival. Monitoring does not replace your duty to report cancellations, diversions, missed connections, or a different flight. Journey and pickup times are estimates affected by immigration, baggage, airport restrictions, traffic, weather, and road conditions. Allow a reasonable safety margin for departures. Neither we nor the Provider guarantees arrival for a flight or appointment where the booked pickup did not allow an appropriate margin.
Vehicle images illustrate a class and do not guarantee make, model, colour, age, or configuration. The Provider may supply an equivalent or higher-capacity vehicle, or multiple vehicles, where reasonably necessary. If a materially lower class is supplied and accepted, contact us promptly so any appropriate price difference can be assessed. Passenger and luggage limits remain binding for safety and licensing reasons.
Declare checked, oversized, fragile, sporting, medical, or unusual luggage before booking. Capacity is limited to the confirmed vehicle. Undeclared luggage may require another vehicle at your cost or be refused where unsafe or unlawful. Dangerous, illegal, poorly packed, or excessively heavy items are prohibited. Assistance animals are accepted subject to applicable law and advance notice; other animals require written confirmation. Keep valuables, documents, medicines, and electronic devices with you.
Every child and infant counts as a passenger. Request an appropriate child restraint where offered and provide accurate age, height, or weight information. Requirements vary by country and vehicle; the responsible adult must check suitability and secure use. Tell us before booking about wheelchair dimensions, transfer assistance, service animals, or other accessibility needs so a suitable Provider can be sought. We do not guarantee an unconfirmed special request. Applicable equality and accessibility rights remain unaffected.
Passengers must follow lawful safety instructions, wear seat belts, respect the driver and vehicle, and avoid illegal, threatening, abusive, discriminatory, unsafe, or damaging conduct. Smoking, unauthorised alcohol or drug use, and exceeding licensed capacity are prohibited. The Provider may refuse or end transport where reasonably necessary for safety or legal compliance. No refund is due where serious passenger misconduct prevents service, and reasonable evidenced cleaning, repair, or direct loss may be charged.
If the confirmed Provider cannot perform, we will use reasonable efforts to arrange a suitable alternative. If none is available, the affected service price will be refunded. Contact support before arranging replacement transport whenever reasonably possible and keep itemised receipts. Reimbursement beyond the original price is assessed under applicable law and the circumstances. Report a Provider no-show promptly with the booking number, meeting point, contact attempts, and time evidence.
Each party is responsible for loss that is a reasonably foreseeable result of its breach or negligence, subject to applicable law. The Provider is responsible for performing transport; we are responsible for loss directly caused by failure to exercise reasonable care in the booking service. We are not responsible for independent events outside reasonable control or loss caused by inaccurate passenger information. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, mandatory consumer rights, or liability that cannot lawfully be excluded.
Neither we nor the Provider is liable for delay or failure caused by events that could not reasonably be prevented, including severe weather, natural disaster, epidemic, war, civil disorder, terrorism, government action, border or airport closure, industrial action, major network or utility failure, or road closure. The affected party will take reasonable steps to reduce impact and resume performance. Refund or alternative-service rights remain those required by applicable law and booking-specific conditions.
Raise urgent issues immediately so they can be addressed during the journey. Submit a formal complaint promptly to info@airporttaxis24.com with the booking number, facts, requested resolution, photographs, receipts, and relevant correspondence. We may share it with the Provider and request more information. You may also use a competent consumer alternative-dispute-resolution body where available. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025.
Personal data is handled under the Privacy Policy and Cookies Policy. Use the website only for genuine enquiries and bookings. Do not misuse accounts, introduce malicious code, scrape or overload the service, circumvent security, make fraudulent bookings, or infringe intellectual-property rights. Website software, branding, text, graphics, and databases are owned by or licensed to us and may not be commercially copied or exploited without written permission, except where law permits.
These Terms are governed by Latvian law. If you are a consumer resident elsewhere, this choice does not deprive you of mandatory protections under the law of your habitual residence. Latvian courts have non-exclusive jurisdiction, and a consumer may bring proceedings in any court with jurisdiction under mandatory consumer law. Before proceedings, the parties should try in good faith to resolve the issue through the complaint process.
If a provision is invalid or unenforceable, it will be limited only as necessary and the remainder continues. Delay in enforcing a right is not a waiver. You may not transfer a booking or contractual right without approval, except where mandatory law permits. We may update website terms prospectively; the version accepted at confirmation governs that booking unless a later change benefits you, is required by law, or is expressly agreed. Headings aid navigation and do not change meaning.
Contact support before booking if you need clarification about prices, waiting time, cancellations, refunds, passenger responsibilities, or provider conditions.
