HELP & FAQ
Answers and support for every airport transfer step
Find clear guidance for booking, pickup, luggage, delays, payments, and post-booking help in one polished support page.
Live help across WhatsApp, phone, and email
Practical pickup, luggage, and delay guidance
Fast answers for solo travelers, families, and business trips
Most Requested Help Topics
Quick paths to the answers travelers ask for most before and after they book.
Booking & Pricing
Understand fixed pricing, confirmation timing, accepted payment methods, and how to secure the right transfer category for your route.
Airport Pickup
See where to meet your driver, what happens after landing, and how meet-and-greet support works for busy terminals.
Changes & Delays
Learn how we handle flight delays, schedule changes, and special notes so your airport transfer stays coordinated.
Luggage & Extras
Check baggage capacity, child seat availability, and add-on options before you complete the booking journey.
Important questions before and after booking
Quick answers about comparing transfers, confirmation, passenger-account access, changes, airport pickup and flight delays.
How do I compare and book an airport transfer?
Enter your pickup and destination, travel date and time, passenger count and luggage details. Compare available vehicles and total trip prices, choose an option, add any available extras, enter passenger details and complete payment.
Where can I view and manage my booking?
Sign in to your passenger account using the email associated with the booking to view confirmed journeys, passenger details, pickup information and available self-service options.
When is my transfer booking confirmed?
Your transfer is confirmed when the confirmation page, email or voucher provides a booking reference. Review the route, date, time, passenger count, luggage and contact details immediately.
How can I change or cancel a booking?
Open the booking in your passenger account to check the available change or cancellation options and the conditions that apply. Contact support with your booking reference when self-service is unavailable.
What happens if my flight is delayed?
Provide a valid flight number when booking. Where flight monitoring is available, the provider can coordinate pickup timing under the waiting policy shown in your confirmation.
Where will I meet my driver?
Your confirmation provides the pickup point and meeting instructions. Keep the lead passenger phone available and use the listed contact method if you cannot locate the driver.
Customer Service
If you need help, have questions, or want support with your booking, our team is available across all key contact channels.
WhatsApp
+49 1638712191
Chat now
Mobile Number
+371 27906009
Call mobile
Landline
232424242
Call office
Email Address
info@airporttaxis24.com
Send email
Your Journey, In Your Pocket
Book, track and manage your airport transfers anytime, anywhere with the Airporttaxis24.com mobile app.
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