Answers and support for every airport transfer step
Find clear guidance for booking, pickup, luggage, delays, payments, and post-booking help in one polished support page.
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Getting Started
Airporttaxis24.com is an online price-comparison platform for airport transfers. We connect travelers with licensed, independent local transport operators. You can compare vehicle classes, prices, and provider conditions in one place and reserve your transfer securely online.
No. Airporttaxis24.com is a price-comparison marketplace. Your transfer service is executed by independent, licensed, and commercially insured local transport providers who operate their own vehicle fleets and professional drivers.
No. You can search, compare available vehicle offers, and calculate total prices freely without an account. An account is created automatically using your booking email to allow easy management after checkout.
Transfer Search and Route Details
Enter your pickup location, drop-off destination, travel date, pickup time, passenger count, and luggage count on our search form. Click "Compare Transfer Prices" to view live rates and vehicle options from independent local service providers.
You can search for transfers starting "From Airport", "To Airport", or "From Address" (including hotels, private residence addresses, train stations, or port terminals).
Yes. Our search bar integrates live address autocomplete. Type your hotel name, street address, or airport code, and select the precise address location from the dropdown suggestions.
Comparing Provider Offers
Independent local service providers set their own rates based on their vehicle models, fleet availability, inclusions, and operating costs. This marketplace model lets you choose the offer that best fits your travel preferences and budget.
Each offer card clearly displays the vehicle category (Sedan, Minivan, Minibus), maximum passenger capacity, maximum luggage allowance, included waiting time, cancellation terms, provider rating, and total price.
Yes. Search results can be sorted by price (lowest to highest), vehicle category, or passenger capacity so you can locate your ideal ride quickly.
Prices and Included Services
Yes. All transfer prices displayed during search are fixed total rates per vehicle. They include VAT, local road tolls, terminal meeting service, and standard driver wait time allowances with zero hidden fees at checkout.
Yes. Mandatory highway tolls and standard airport parking fees are already included in the final price quoted on your offer card.
Tips are not included in the booking price and are never mandatory. If you are satisfied with your driver's punctuality and service, giving a gratuity is entirely at your discretion.
Instant Booking and Price Inquiries
When a local provider offers automated instant pricing for your route, selecting the offer and completing payment guarantees immediate reservation confirmation with instant voucher delivery.
If instant automated pricing is unavailable for long-distance, customized, or remote routes, our system automatically converts your request into a Price Inquiry. Partner operators submit tailored quotes within minutes.
Payments and Confirmation
You can complete your booking securely using major credit and debit cards (Visa, Mastercard, American Express), Stripe, PayPal, or travel credits stored in your Passenger Wallet.
Immediately after payment, a booking confirmation screen will display your 8-character reference code (e.g. AT24-XXXXX). A confirmation email and printable travel voucher are dispatched instantly.
Review your pickup address, destination, date, time, passenger count, luggage count, flight number, and driver meeting instructions immediately upon receiving your voucher.
Airport Pickup and Driver Meeting
Standard airport pickup service includes terminal meet-and-greet. Your driver will meet you in the arrivals hall after baggage reclaim holding a sign with the lead passenger's name, or at the meeting point specified on your booking voucher.
Yes. Once an independent service provider assigns a driver, their contact details (name and phone/WhatsApp number) are published in your Passenger Account dashboard and sent prior to pickup.
First, verify the meeting point on your voucher and look for a name sign. If you cannot spot your driver, call or WhatsApp the driver directly via your Passenger Dashboard, or contact Airporttaxis24 support.
Flight Details, Delays and Waiting Time
Provide a valid flight number during booking. Independent transport providers monitor incoming flight statuses automatically. If your flight is delayed, your driver adjusts the pickup time, and complimentary waiting time starts from your flight's actual landing time.
Airport pickups include 60 minutes of complimentary wait time starting from your flight's actual landing time. Non-airport pickups (hotel or residential address) include 15 minutes of complimentary wait time.
If you encounter unexpected delays inside the terminal, please message or call your driver immediately to request extended waiting time. Additional wait time is subject to driver availability and local rates.
Vehicles, Passengers and Luggage
Depending on local provider availability, vehicle categories include Standard Sedan (up to 3-4 passengers), Premium Sedan, Station Wagon (extended boot space), Minivan (up to 6-8 passengers), and Minibus. Passenger and bag limits are shown on each offer card.
Luggage capacity refers to standard check-in suitcases (up to 20 kg each). Small hand luggage or backpacks fitting at your feet do not count against cargo limits. If carrying sports equipment or oversized bags, please choose a Minivan.
Select a larger vehicle category such as a Station Wagon or Minivan during Step 2 of the booking process, and add custom notes regarding oversized items so the operator prepares the appropriate vehicle.
Child Seats, Extras and Additional Stops
Yes. Infant cradles, child seats, and booster seats can be added as optional extras during Step 2 of booking. Specify the required seat types so the local provider equips the vehicle properly.
Yes. You can add intermediate pickup or drop-off stops during Step 1 of search. The system calculates the adjusted route distance and displays the final all-inclusive price before checkout.
Any extra options selected are itemized clearly during checkout and included in your final price summary before you confirm payment.
One-Way and Return Journeys
Select "Round Trip" on the search form and enter your return date and pickup time. You can arrange both your arrival and departure transfers simultaneously in one booking.
Yes. When booking a round trip, you can select different vehicle classes or optional extras for each leg based on your group size or luggage requirements.
Passenger Account and Booking Management
Click "Login" in the top navigation. Enter the email address used during booking to receive a single-use OTP (One-Time Password) or secure login link. No permanent password is required.
In your Passenger Dashboard, you can view journey status, track driver details, request itinerary changes, cancel bookings, view your Wallet balance, download PDF invoices, and submit driver ratings.
Changes and Cancellations
Yes. You can update pickup times, flight numbers, passenger contact info, or driver notes directly in your Passenger Account up to 24 hours prior to pickup.
Free cancellation with a 100% refund is available up to 24 hours before your scheduled pickup time. Cancellations inside 24 hours are subject to provider terms.
Invoices, Refunds and Payment Problems
When a qualifying cancellation is submitted, you can choose an instant refund to your Passenger Wallet (available immediately) or a refund to your payment card (reflects in 3-10 business days).
Official PDF tax invoices are generated automatically upon confirmation. You can view and download them anytime from the "Invoices" section of your Passenger Account.
Independent Service Providers
The independent local transport operator fulfilling your transfer is legally responsible for maintaining commercial vehicle permits, passenger transport insurance, and driver qualifications.
Partner transport operators must verify valid commercial operating licenses, insurance policies, and adhere to platform quality and customer service benchmarks.
No Available Offers and Support
If automated pricing is unavailable for a custom or remote route, our search tool automatically submits a Custom Enquiry. Our support team will coordinate with local partner operators to provide a tailored quote.
Our support team is accessible via live email support and direct phone channels listed in your Passenger Account and booking confirmation voucher.
Still need help with your booking?
Our support team is ready to assist with custom routes, flight timing updates, or urgent travel questions.
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